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Online Auction Support

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Latest activity by Online Auction Support
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    Online Auction Support created an article,

    Where can I see my purchases?

    To view your activity... Go to the dark blue pane located to the left of the simulcast video screen. At the top of the pane you'll see 3 horizontal lines followed by an icon that looks like a chart...

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    Online Auction Support created an article,

    How do I turn the sound on/off?

    Check the following: Above the video, there is a speaker icon: Flashing Yellow Speaker Icon: the audio is streaming. Check your speakers, or message support for assistance. Blue Speaker Icon: You...

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    Online Auction Support created an article,

    How can I manage my purchases?

    Download the AAA Dallas App from your IOS App Store or Google Play Store. This is a free app to provide you with a Digital Assistant that allows you to connect with support, or submit your auction ...

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    Online Auction Support created an article,

    How do I set up an alert to know when my vehicle is running?

    Prior to Sale Day Set up alerts by adding vehicles to your watch list by going to vehicle run list, clicking on the vehicle, and selecting ‘Add to Watch List’ from the Vehicle Details page.     On...

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    Online Auction Support created an article,

    What time does the lane start?

    Friday at 10:00 AM EST 3rd Wednesday of Every Month: RVs 9:00 AM EST / Marine 12 PM EST The sale usually begins with the start of the first lane followed by scattered start times for additional lan...

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    Online Auction Support created an article,

    Can I increase my credit limit?

    To request an increase in your credit limit, you may need to speak with your floorplan company. If paying by ACH, call the auction to speak with the Office Manager.

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    Online Auction Support created an article,

    Why does there seem to be a delay?

    To ensure the quality of the broadcast, the simulcast event is monitored by the online support team. If you are experiencing a delay, it could be due to local network issues. It may also be due to ...

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    Online Auction Support created an article,

    Why didn’t I get the vehicle when I was high bidder?

    Your bid may have been overridden due to oversight of a floor bid. This means that the clerk may been delayed in entering a floor bid, and was prompted by the auctioneer to make the correction. As ...

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    Online Auction Support created an article,

    How do I bid?

    To bid... go to the yellow section located to the right of the video. When bidding is in progress, you will see new offers appear. Click on the offer to accept. Be sure to listen to the auctioneer ...

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    Online Auction Support created an article,

    I can't hear audio or see live video. What should I do?

    Google Chrome browser is recommended to view the auction.  If the video display indicates Adobe Flash Player must be installed please click the option to "install". A new window will appear where y...